IMPORTANT - NO REFUND POLICY: All sales are final. Once a product is delivered, NO REFUNDS will be issued under any circumstances. Please read this policy carefully before making a purchase.
1. No Refund Policy
De-Fi Deploye operates a strict NO REFUND policy. This means:
- All Sales Are Final: Once payment is received and the product is delivered, no refunds will be issued
- No Exceptions: Refunds are not available for any reason, including but not limited to:
- Change of mind
- Technical difficulties on your end
- Lack of technical knowledge
- Incompatibility with your setup
- Market changes or business decisions
- Digital Products: Due to the nature of digital products and instant delivery, all purchases are non-refundable
- No Chargebacks: Cryptocurrency transactions are irreversible. Attempting chargebacks may result in legal action
2. Installation Options & Payment Terms
We offer two installation methods with different payment terms:
| Installation Type |
Payment Terms |
Details |
| Online Installation |
100% Advance Payment Required |
Remote installation via screen sharing, video call, or remote access |
| Face-to-Face Installation |
No Advance Payment |
In-person installation at agreed location. Payment after successful installation |
2.1 Online Installation (Remote)
100% Advance Payment Required
For online/remote installations:
- Full Payment Upfront: You must pay 100% of the product price before installation begins
- Installation Method: Via TeamViewer, AnyDesk, Zoom, or other remote access tools
- Timeline: Installation scheduled after payment confirmation
- Support Included: Technical support during installation
- No Refund After Delivery: Once files are delivered or installation begins, no refunds
2.2 Face-to-Face Installation (In-Person)
No Advance Payment Required
For face-to-face installations:
- Payment After Installation: You pay only after successful installation and verification
- Location: Meet at a mutually agreed location (your office, public space, etc.)
- Verification: You can test the product before making payment
- Installation Demo: Complete walkthrough and demonstration included
- Final Decision: Once you accept the installation and make payment, no returns or refunds
Note: Face-to-face installation may incur additional travel fees depending on location. Contact us for details.
3. Once Product Delivered - No Returns
CRITICAL: Once the product is delivered (files sent or installation completed), it is considered FINAL. No returns, exchanges, or refunds will be processed.
Product delivery includes:
- Digital files sent via email, Telegram, WhatsApp, or cloud storage
- Access credentials provided
- Installation completed on your system
- Source code or deployment files transferred
- Documentation provided
After delivery, you are responsible for:
- Securing all files, credentials, and access codes
- Testing the product in a safe environment
- Understanding how to use the product
- Maintaining backups
- Any costs associated with deployment or usage
4. Pre-Purchase Requirements
To ensure you're making an informed decision, we strongly recommend:
4.1 Request a Demo
- All products are available for demo on testnet
- Test the product thoroughly before purchasing
- Ask questions and clarify all doubts
- Verify it meets your requirements
4.2 Review Documentation
- Read product descriptions carefully
- Review feature lists and specifications
- Check system requirements
- Understand supported blockchains and networks
4.3 Contact Support
- Ask our team any questions before purchasing
- Confirm product suitability for your needs
- Discuss customization options if needed
- Clarify payment and installation terms
Make an Informed Decision: Since all sales are final, please ensure you fully understand the product before purchasing. Our support team is available 24/7 to answer questions.
5. What IS Covered (Support, Not Refunds)
While we don't offer refunds, we DO provide comprehensive support:
5.1 Technical Support
- 24/7 Availability: Support via WhatsApp, Telegram, and email
- Installation Assistance: Help with setup and configuration
- Bug Fixes: Critical bugs will be fixed promptly
- Documentation: Detailed guides and tutorials
- Updates: Minor updates and security patches included
5.2 What Support Does NOT Cover
- Custom development or extensive modifications
- Issues caused by third-party services or networks
- Problems due to improper use or modifications
- Blockchain network fees or gas costs
- Training beyond basic installation guidance
6. Payment Methods
We accept the following cryptocurrency payments:
- USDT (TRC20, BEP20, ERC20)
- Bitcoin (BTC)
- Ethereum (ETH)
- Binance Coin (BNB)
- TRON (TRX)
Important: Cryptocurrency transactions are irreversible. Ensure you send payment to the correct address. We are not responsible for funds sent to wrong addresses.
7. Cancellation Policy
You may cancel your order ONLY if:
- Before Payment: You can cancel anytime before making payment
- Before Delivery: If payment is made but product not yet delivered, cancellation may be possible (contact support immediately)
- After Delivery: Once product is delivered, cancellation is NOT possible
8. Disputes and Issues
If you experience issues with your product:
8.1 Contact Support First
- Describe the issue in detail
- Provide screenshots or error messages
- Allow our team to investigate and resolve
- Follow troubleshooting steps provided
8.2 Resolution Process
- Technical Issues: We'll work to fix bugs and problems
- Missing Features: If advertised features are missing, we'll add them
- Wrong Product: If we delivered the wrong product, we'll provide the correct one
- Non-Delivery: If product was not delivered, we'll deliver it or provide alternative solution
Our Commitment: While we don't offer refunds, we're committed to ensuring you receive a working product and adequate support. Most issues can be resolved with proper assistance.
9. Liability Limitations
By purchasing from De-Fi Deploye, you acknowledge:
- You understand the NO REFUND policy
- You accept the product "as is" after delivery
- You are responsible for how you use the product
- We are not liable for any losses incurred from product use
- You have tested or reviewed the product before purchase (via demo or description)
10. Why No Refunds?
Our no-refund policy exists because:
- Digital Products: Software and code can be copied instantly
- Immediate Value: You receive full value immediately upon delivery
- Demo Available: You can test products before purchasing
- Crypto Transactions: Cryptocurrency payments are irreversible by nature
- Fair Pricing: Our prices reflect the no-refund policy
11. Contact Information
For questions about this policy or your purchase:
- Email: support@defi-deploy.com
- WhatsApp: Available 24/7 through our website
- Telegram: @defideploye
- Support Portal: Through our website
By making a purchase, you acknowledge and agree to this NO REFUND policy. All sales are final once product is delivered.
Smart Choice: Consider face-to-face installation if you want to verify the product before payment. No advance payment required for in-person installations!
